Shipping Policy

Castirons · Updated November 4, 2026

At Castirons, we want the arrival of your cookware to be as straightforward as choosing it. This policy explains the delivery area, costs, timing and support available for orders placed at www.castirons.store. Please review it before placing an order.

Where we deliver

We currently offer standard delivery to valid street addresses in the 48 contiguous United States and Washington, DC. We do not currently accept orders for Alaska, Hawaii, US territories, APO/FPO addresses or destinations outside this service area. Delivery to a PO box is not supported. If your address is outside the supported area, please contact us before ordering rather than entering an alternative address that cannot receive your package.

Shipping charges and order totals

Standard shipping to supported destinations is free, with no minimum purchase. The shipping charge is displayed in the cart and at checkout before payment. Product prices are in US dollars. Any applicable taxes are separately disclosed at checkout before you authorize payment. We do not add a handling or delivery fee after an order has been placed. Expedited shipping is not currently offered.

Order processing: 1–3 business days

Processing begins after your order and payment have been confirmed. During this period we review the order, prepare the cookware and arrange carrier collection. Processing normally takes 1–3 business days. Business days are Monday through Friday, excluding public holidays; weekends and holidays do not count toward processing or transit estimates. Orders placed on a non-business day enter processing on the next business day. An order confirmation is not a dispatch confirmation.

Transit: an estimated 3–4 business days

After dispatch, standard transit is estimated at 3–4 business days. Combined with processing, the estimated time from confirmation to delivery is 4–7 business days. These are estimates rather than a guaranteed delivery date. Carrier disruption, severe weather, holiday volume, address errors and other unexpected events can extend delivery. If we learn of a material delay before dispatch, we will contact you with an updated estimate and the available cancellation options.

Tracking and delivery information

When tracking is assigned, dispatch information is provided using the email address entered at checkout. Tracking can take 24–48 hours to show its first carrier scan. Please check your spam folder and verify that your checkout email address is correct. If you need the latest status, email [email protected] with your order number and the name used for the purchase.

The carrier and dispatch origin for your shipment are identified in the available fulfillment or tracking information. Our Brownstown business contact address is not a promise that every order ships from that address. Contact us before purchase if a specific dispatch origin is important to your decision.

Address changes and cancellations

Review your street address, unit number, postal code and email carefully before submitting an order. To request an address correction or cancellation, contact us as soon as possible. We can make changes only before fulfillment has progressed too far. Once a parcel is in transit, changes may not be possible. If an order is returned because of an incorrect or incomplete address, we will contact you about a refund or a new delivery arrangement and explain any proposed additional cost before you agree to it.

Delayed, missing or damaged parcels

If tracking has not moved, an estimated delivery window has passed, or a delivered parcel cannot be located, contact us. Check the delivery location, household members and any carrier notice, but do not delay contacting us if you believe there is a problem. We will help investigate with the carrier and discuss an appropriate replacement or refund when a shipment is confirmed lost. A carrier scan alone does not prevent you from reporting a delivery issue.

If the box or cookware arrives damaged, keep the packaging and send photographs of the shipping label, box and affected item when possible. We will assess the issue and provide instructions under our return and refund policy. Reporting promptly helps us investigate; it does not remove rights you otherwise have.

Need help with an order?

Castirons
Email: [email protected]
Phone: +1 734-771-6123
Business contact address: 24931 Christian Drive, Brownstown, MI 48134, United States.

For the conditions and steps that apply after delivery, see our Return & Refund Policy.