Let’s make it straightforward.

Castirons · Updated November 4, 2026

Whether you are choosing between White and Black, checking what is included in the cookware set or following up on a delivery, Castirons is here to help. Use the contact details below for product questions, order support, return requests and privacy inquiries.

For an existing order

Include your order number, the name and email used at checkout, and a short explanation of the help you need. If your cookware arrived damaged or incomplete, photographs of the item, box and shipping label can help us understand the issue. Never send your PayPal password, full card number or card security code.

For a return or color exchange

Contact us within 30 calendar days after delivery. Please wait for return instructions and the confirmed return destination before mailing your set. Our business contact address should not be used as a return address without confirmation. See the Return & Refund Policy for eligibility, shipping responsibilities and refund timing.

For delivery questions

Processing normally takes 1–3 business days, followed by an estimated 3–4 business days in transit. If your estimated delivery window has passed, tracking is unclear or an address needs correcting, include the order and tracking references in your message. See our Shipping Policy for the full delivery terms.

Before you choose your set

Our Cookware FAQs explain the 12-piece count, induction compatibility, finish options and cleaning recommendations. If your question concerns a specific stovetop, pan measurement or use requirement, tell us what you need to confirm before purchasing.