Privacy Policy
Castirons · Updated November 4, 2026
This Privacy Policy describes how Castirons handles personal information when you visit www.castirons.store, contact us or place an order. Castirons is the business responsible for the information described in this policy. You can contact us at [email protected], +1 734-771-6123, or 24931 Christian Drive, Brownstown, MI 48134, United States.
Information you provide
When you purchase cookware, create an account or contact us, we may collect your name, email address, billing and shipping addresses, telephone number if supplied, order contents, selected color, payment status, transaction reference and customer service correspondence. If you request help with a damaged or incorrect order, we may also receive photographs and return shipment details. Please avoid sending sensitive information unrelated to the request.
Information collected by the website
Our website and hosting systems may process technical information such as your IP address, browser type, device information, requested pages, access times and error logs. WordPress and WooCommerce use essential cookies and session data to maintain the cart, support checkout, remember sign-in and help protect the site. For example, WooCommerce may use woocommerce_cart_hash, woocommerce_items_in_cart and wp_woocommerce_session_ cookies. Cookie names and duration may change when the software is updated. Login cookies are used if you access an account.
How we use information
- To accept and administer orders, confirm payment status and arrange delivery.
- To communicate about orders, address corrections, shipping questions, returns and refunds.
- To provide account functions where you choose to use them.
- To investigate errors, prevent fraudulent activity and protect the security of the website.
- To maintain business, accounting and transaction records and meet applicable obligations.
We do not require consent to unrelated marketing as a condition of purchasing cookware. We do not send promotional email solely because you placed an order. If we introduce an optional mailing list, its sign-up and withdrawal choices will be disclosed at the point of collection.
Payment processing
When PayPal is available and selected, PayPal processes payment under its own privacy terms. We receive information necessary to match the payment to your order and handle fulfillment or refunds. We do not store your PayPal password or the full payment card details you enter on PayPal. Review PayPal’s Privacy Statement for information about its handling of your data.
Who may receive information
We share information as necessary with service providers supporting website hosting and security, payment processing, shipping, fulfillment and customer communications. A carrier needs a recipient name and delivery address; a payment provider needs transaction information. Service providers may process information in the United States or other locations where they operate. We may disclose information when required by law, to respond to a valid legal request, or to protect legal rights and investigate fraud. We do not sell personal information for money. We do not currently operate targeted advertising or third-party analytics integrations on this storefront.
Cookies and your choices
You can manage cookies in your browser and remove existing cookies. Disabling essential cookies can prevent cart, checkout or account features from working correctly. We currently use website cookies for necessary store operations rather than optional behavioral advertising. If optional tracking is introduced, we will update this policy and provide any required choices before it is used. A browser Do Not Track signal may not change essential store functions.
Retention and security
We retain order and payment-reference records for as long as needed to fulfill transactions, handle support, maintain legitimate business records and satisfy applicable accounting or legal requirements. Support correspondence and technical logs are kept only as reasonably needed for their purposes. Retention periods vary by record type and legal obligations; information may be retained longer where a dispute or legal requirement applies.
We use HTTPS and access controls to help protect information. No internet service can promise absolute security. Use a unique password for any account and contact us if you suspect unauthorized activity relating to your order or account.
Access, correction and deletion requests
Contact [email protected] to request access to, correction of or deletion of personal information associated with your order or account. Depending on your location and applicable law, you may also have rights to receive a copy, object to certain processing or exercise other privacy choices. We may need to verify your identity before acting. We will not ask for more information than reasonably necessary. Some transaction records may need to be retained even after an account is deleted. We will explain any applicable limitation in our response.
Children and external links
This store is intended for adults purchasing household cookware and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and address it. Links to external services, including PayPal, are governed by the privacy practices of those services.
Changes and contact
We may update this policy as our operations or applicable requirements change. The date at the top of this page identifies the latest update. Material changes will be communicated where required. For privacy questions, contact Castirons using the details above.