Return & Refund Policy

Castirons · Updated November 4, 2026

Choosing cookware online should come with clear expectations. This policy applies to purchases made directly from Castirons at www.castirons.store and explains how to request a return, exchange or refund. Please contact us before sending any cookware back so we can identify your order and provide the correct instructions.

Your 30-day return window

You may request a return or exchange within 30 calendar days after the order is delivered. The window begins on the delivery date, rather than the order or dispatch date. Email [email protected] with your order number, name, items you would like to return and a brief explanation. A message sent within the 30-day window counts as a timely request even if we respond after that window closes.

Condition for a change-of-mind return

If you change your mind, choose the wrong color or no longer need the set, the cookware must be unused, unwashed, complete and in a resalable condition. Include all five cooking vessels, three lids, four pan protectors and any supplied accessories or documentation. Use the original packaging where possible, or suitable protective packaging that prevents damage in transit. A proof of purchase or order number is required to identify the transaction.

Ordinary signs of cooking, scratches from use, food residue, damage caused by overheating, improper cleaning, misuse or accidental damage are not eligible for a change-of-mind refund. These conditions do not limit our responsibility for a product that arrived defective, damaged, incomplete or different from what you ordered. A fault that becomes apparent during reasonable inspection or initial use should be reported with a description so we can assess it fairly.

Damaged, defective, incorrect or incomplete orders

Please inspect your delivery and contact us promptly if a lid is broken, a pan is damaged, pieces are missing or the color is incorrect. Include photos of the affected item and packaging if available. We may request additional information reasonably needed to assess the issue. Where the problem is our responsibility, we will offer an appropriate replacement, exchange or refund, subject to the circumstances and your applicable rights. We cover reasonable approved return shipping for these cases and provide instructions or a prepaid label where available.

Do not dispose of the product or packaging until we have advised you, unless keeping it would create a safety issue. If the item is unsafe, stop using it and contact us. No safety concern should require you to continue using defective cookware.

How to return your set

1. Email [email protected] within the return window with your order details and the reason for the request.
2. We review the request and provide the return destination, any return reference and packing instructions. The business contact address is not automatically the return destination.
3. Once instructions are provided, send the approved return within 14 calendar days. If you need more time, contact us before that period ends.
4. Pack the complete set securely, protect the lids and pan surfaces, and keep the shipment receipt and tracking number until your case is resolved.
5. We inspect the returned item and notify you of the outcome and any refund or exchange arrangement.

Who pays return shipping?

For change-of-mind returns, including choosing the wrong color, you pay the actual return shipping charge. There is no fixed return fee and no restocking fee. Choose a tracked service and suitable protection for the value of the cookware. For a damaged, defective or incorrect item for which Castirons is responsible, we cover approved return shipping; contact us for instructions before paying for a label. We cannot promise reimbursement for an unapproved premium shipping service.

The standard outbound shipping charge is $0, so there is no outbound shipping amount to deduct from a qualifying refund. We will not make an unexplained deduction. If returned goods are incomplete or show damage unrelated to a reported fault, we will explain the findings and any proposed adjustment before closing the request.

Refund timing and payment method

After the return is received and inspected, approved refunds are processed within 5–7 business days. Business days mean Monday through Friday, excluding public holidays. Refunds go to the original payment method used for the purchase, including PayPal where applicable; we do not issue refunds to an unrelated account. Your bank, card issuer or PayPal may take additional time to display the credit. If you have not received a refund after the stated processing period, contact us with your order and return tracking details so we can investigate.

Exchanges and order cancellations

To exchange White for Black or Black for White, request the exchange within 30 calendar days of delivery. The same condition requirements apply to change-of-mind exchanges. Both finishes are priced at $79.99 USD, so a like-for-like color exchange has no product price difference. Availability must be confirmed. If an exchange cannot be supplied, we will discuss a qualifying refund instead. Any shipping arrangement or cost is explained before you agree.

You may request cancellation before dispatch by contacting us immediately. We will confirm whether the order can still be stopped. After dispatch, use the return process rather than assuming that refusing delivery cancels the order.

Contact and your rights

Castirons · [email protected] · +1 734-771-6123
24931 Christian Drive, Brownstown, MI 48134, United States. Contact us for the authorized return address before mailing an item.

This policy does not exclude or restrict rights that cannot lawfully be waived. For delivery estimates, please read our Shipping Policy.